Working at Sock Club

Sock Club is always looking for creative and hard-working individuals to join our team in Austin, Texas! Must love reruns of The Office, cold brew, and dogs. Don't see a position below that matches your skills? Send your resume and cover letter to jobs@sotmclub.com and let us know what you can do for us!


  DESIGN


Sock Club is now accepting applications for a full time member of our design team, working within the Sock Club and Custom by Sock Club brand. This designer will be assigned creative duties, to be completed within deadline, while collaborating with the entire Sock Club team. The job will offer hands-on experience and direct insight into a creative team designing and producing popular apparel. Designers can expect to work with a variety of clients , participate in long term projects, and have the opportunity to deliver great work.

This position will require working directly with clients on deliverables, and product development. As a member of our full service design team, be prepared to learn new techniques for new mediums and collaborate & adapt with a small, yet growing team.

Each member of our design team brings a specialized and unique perspective to solve the problems our company faces on a daily basis. A vested interest in a particular aspect of art, design or other creatively pliable skill is a key part of our team’s diverse skill set.

Applicants must have an understanding of fine art / design principles and a keen eye for patterns and geometry. A working understanding of customer service and strong communication skills are necessary for day to day duties. A four-year degree in graphic design or other related field (i.e. advertising, art direction, fine arts) is recommended, with 1 - 3 years of working experience preferred. Applicant must be located in Austin or willing to relocate, we are looking to fill this position as soon as possible.

Duties Include:
Production design
Client interaction
Pitch Decks
Textile design
Brand building
Print design

Requirements:
Detail oriented
Eager problem solver
Strong written and verbal communication skills
Willingness to learn
Ego-less listening
Ability to take direction
Exceptional organization and time management skills
Self Starter / Self Directed
Keen work ethic
Advanced working knowledge of Adobe applications
Use of Adobe Creative Suite (PS, AI, ID, LR)
Team Oriented

Not required, but bonus points:
We have dedicated roles on our design team but often have essential moments when our inner passions or peripheral expertise come into play. There are opportunities for personal growth in areas of interest, and here are a few added skills that may come in handy:
Photography
Photo Editing
Videography
Illustration
Hand lettering
Google Adwords / SEO
Content Creation / Blog Writing
Marketing and Social MediaUI/UX Design

We are excited about taking resumes and cover letters and finding the right person to join our team. We are looking to fill the position soon and look forward hearing from you!


  CUSTOMER SUCCESS


Sock Club is seeking an Account Manager to manage client relationships, educate leads about our products, and grow our outbound sales process. This Account Manager will be the lead point of contact for their assigned clients and is expected to create long-term and trusted relationships.This position will also require maintenance and improvement of our CRM, Sales pipeline, and conversion analytics. Joining our team means being a part of a fast growing company that is disrupting retail, promotional goods, and customizable products. Our team is pushing what it means to be a Digitally Native Vertical Brand and focused on creating value for customers in ways they didn't know were possible. We are rebuilding domestic manufacturing, creating a product that our clients love, and applying new thinking to one of America’s oldest industries.

Other Responsibilities include but are not limited to:
Negotiating close agreements to maximize profits
Ensuring the delivery of our product according to customer needs and objectives
Collaborating with marketing and other sales team members to identify growth opportunities
Communicating client needs to product designers and help develop new product offerings
Generating new sales using existing customer networks
Converting leads by creating and providing helpful information

Requirements:
Ability to Deliver Exceptional Customer Experience
Work experience as an Account Manager, Sales Account Manager, Sales Representative or other relevant role
Strong Communication skills, both verbal and written, in direct communication and communicating to groups
Ability to manage multiple projects at once while still maintaining a sharp attention to detail
Undergraduate degree in Business, Sales, Marketing or a related field
Business minded with a problem solving attitude


  MARKETING


Sock Club is looking for a full-time Marketing Strategist to join our growing team in Austin, Texas! We’re seeking someone who is equal-parts business-minded and creative problem solver, with a natural curiosity and enthusiasm. Our ideal candidate gets excited about things like: impacting customer acquisition costs and revenue growth with smart marketing strategy, planning tactics to execute marketing strategy successfully, learning about the ever-changing trends of the marketing landscape, running data-driven marketing experiments, and measuring the results + ROI of marketing tactics. Excellent communication skills, a can-do spirit, the ability to be self-directed, and a strong business sense are also a must.

Sock Club is growing and changing continually, and everyone on our team wears many hats and performs many different duties every day. This position will be no different. This individual will be working directly with the Founders on marketing activities designed to drive revenue growth and build brand equity. We are excited to find a creative and driven individual who is looking to make a big impact on a small team. Applicant must be located in Austin or willing to relocate, we are looking to fill this position as soon as possible.

Duties include:
Marketing Strategy
Digital Marketing
B2B Marketing
Email Marketing
Media Planning + Buying
Social Media Management
Content Creation
Marketing Team Support

An ideal candidate has these minimum qualifications:
Bachelor’s Degree; Marketing, Advertising, Business, Communications, or related degree preferred
1 - 5 years of related experience in marketing, advertising, or business
Experience with SEO / SEM campaigns, and working knowledge of Google Analytics, Adwords, Paid Social Ads, Web Optimization
Experience developing marketing strategy and executing corresponding tactics
Fluent in social media, and experienced with Instagram, Facebook, Twitter, Pinterest

As well as the following knowledge and skills:
Excellent attention to detail and superior organizational skills
Solid business sense; ability to measure ROI / justify spending
Experience with multi-channel marketing campaigns
Experience with trade shows and B2B marketing
Experience with email marketing
Ability to multitask on competing priorities
Ability to work independently and meet deadlines
Strong interpersonal skills, enthusiasm, and can-do attitude

Not required, but bonus points if you have these skills:
Photography (product and lifestyle)
Video (filming, editing, motion-graphics)
Design skills + proficiency with Adobe Creative Suite
Web Development + coding skills

We are excited about taking resumes and cover letters and finding the right person to join our team. We are looking to fill the position soon and look forward hearing from you!


  CUSTOMER SERVICE


Sock Club is seeking a motivated Client Services Administrator to support our Customer Success team. The Client Services Administrator will assist with customer service, office management, bookkeeping and work closely with one of our founders!

We are looking for an individual who has the below qualities and more importantly is excited to work for an Austin based start-up.We value our unstructured environment, where individuals are free to work on the projects that interest them, and create value in ways no one has thought of. Everybody at Sock Club wears many hats and performs many different duties every day. This individual will be working directly with the Customer Success Team. Sock Club is a business that is growing and changing each day. We are looking for a team member that wants to grow with us.

It's a blast to be a Sock Club Employee! You have opportunities to:
Grow into a position on a different team
Increase your skill sets through various projects
Work with a group of motivated, intelligent and interesting people

Responsibilities include but are not limited to:
Resolving customer complaints via phone and email
Accurately documenting customer interactions using applicable CRM systems
Ability to Deliver Exceptional Customer Experience
Ensuring the delivery of our product according to customer needs and objectives
Provide Administrative support for Sock Club Founder
Ordering and Restocking inventory
Fulfilling store ordersGeneral office duties

Requirements:
Bachelor’s degree
1+ years in a customer service role
6+ months in an administrative assistant role
Upbeat personality, dependable and strong teamwork skills
Experience handling data entry and administrative duties
Strong phone contact handling skills and active listening
Organized, focused, accountable on productivity and to deadlines
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
Advanced Excel skills including ability to create reports and tables is a plus

Benefits:
Generous PTO policy
Health, dental, and vision benefits package
401K plan with company match
Casual and inspiring office environment


  OPERATIONS


Sock Club is seeking an experienced candidate to join our Operations Team, playing a critical role across our supply chain including product development, logistics, manufacturing, planning, and purchasing. This position reports directly to the Operations Manager and works closely with our Customer Success and Design teams and will have direct client interaction.

Sock Club is reinventing the custom product experience  through our core competencies of Service, Design & Pull Based Manufacturing. Located in East Austin, we’re most proud of our culture and our customers. At Sock Club we believe it’s “never, not your job” and for the Operations team this can be figuring out how execute a complicated design or developing a new piece of software to improve customer experience. We’re looking for someone to bring their humility and hustle to our team and take Sock Club to the next level. This is an entry level position with strong growth potential.

Job Description

What you'll be doing
Your responsibilities will include:
Managing product logistics from our manufacturing facilities to our customer’s door, supporting overseas freight, international and domestic fulfillment
Maintaining material resources across our supply chain
Assisting both the logistics of the Customer Success and Design teams, for B2B and direct-to-customer sales
Liaising with our fulfillment team to support all outbound shipments, packaging projects, and ad hoc projects
Working across all facets of company operations: identifying opportunities for savings and efficiencies, designing new processes for our team as we scale
Building the next generation of order management systemsRolling up your sleeves and helping to fill in gaps when needed

Apply If
You are an organized, tenacious, scrappy type with strong work ethic and sound judgement and relish in detailed-oriented task execution. Other key characteristics:
You see a problem and quickly take action to resolve.
You have a get-it-done, no-task-too-small attitude.
You are highly detail oriented and organized.
You learn by doing and have a knack for picking things up quickly.
You proactively look for ways to increase efficiency and reduce costs.
You continually try to improve existing systems and do not accept the broken processes simply because they are the “way it’s done.”
You don’t take yourself too seriously but you are serious about getting things done.

Qualifications
Bachelor’s degree and 0-2 years of professional experience
Can work well under pressure with tight deadlines
Problem solver, independent thinker
Familiar with inventory and order management software
Clear and effective written and verbal communication and strong interpersonal skills
Strong Google Suite , and Excel, and software management skills
Self-starter; comfortable working with ambiguity and assuming a high level of responsibility
Strong work ethic, intellectual curiosity, and commitment to continuous improvementExperience with relational databases is a huge plus!

Please include a note letting us know why you would be a great fit for the role when applying as well as an updated resume.

Benefits
Generous PTO policy
Health, dental, and vision benefits package
Casual and inspiring office environment 


  TECHNOLOGY


The retail landscape is shifting it's reorganizing from around the automobile to around the smartphone. We are working to capitalize on this change building a DNVB (digitally native vertical brand) and also working on the discovery problem for ecommerce.

We are looking for an individual who has the below qualities and more importantly is excited to work for an Austin based start-up. Everybody at Sock Club wears many hats and performs many different duties every day. This individual will be working directly with our technical founder. Sock Club is a business that is growing and changing each day. We are looking for a candidate that wants to grow with us.

Preferred qualifications
Ruby
Javascript
HTML/CSS
Detail Oriented
Interest in working for a startup
Self-directed
Work in a fast-paced environment


We make custom socks easy.

Made in the USA.
10-day standard turnaround.
No rush fees for rush orders.
Free design.