Frequently Asked Questions

How can we help you?

Ordering custom socks is honestly a very easy process, but we are here to answer your questions! If you can’t find an answer to your question here, our Account Managers are standing by to answer your call. We pride ourselves on our customer service – just give us a shot!

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General Info

Sock Club is the #1 designer and manufacturer of custom socks! We originally started as a sock subscription company, but now we’ve grown into the custom sock space! Our custom socks are great as promotional items, brand development, corporate gifts, special events and so much more!

Austin,TX – The Live Music Capital of the World!

We have the fastest turnaround time, a full service design team that offers complimentary design, the comfiest socks and excellent customer service!

We make fully knitted socks that are woven together, using different colored yarn, to make a design. Like socks your grandma could have knit for you, but better!

Submit your contact information at the button below or email us directly at custom@sockclub.com.

You can email us at custom@sockclub.com or call us at 512-981-6437 to speak to real humans and not an automated robot. No offense to robots.

Ordering

Our minimum order quantity for our best selling combed cotton crew sock is 60 pairs per size, per design. Our minimum order for baby socks is 200 pairs per size, per design.

Most of our clients order our one-size-fits-most, size Adult Medium. That size fits about 90% of our customers. We also offer adult sizes in Small and Large as well as Infant, Toddler and Youth.

Yes! We provide customizable packaging with various style options that will compliment your socks and offer another point of branding! Our custom packaging is a huge value add for our product.

Yes we do! We offer 1 pair, 2 pair, 3 pair and 4 pair boxes as well as customizable sizes based on your needs.

If you dream it, we can make it! We offer any length of sock, but our most commonly ordered are no-show socks, ankle socks, mid-calf or crew length socks or knee high socks.

Yes! We make nylon, compression-knit, moisture-wicking athletic socks with a reinforced heel and toe.

Yes, for an additional cost. A spec sample typically adds about 2 weeks to production time. Our digital mockups are sufficient for most of our clients, so spec samples are generally not necessary. We are always happy to send some samples of our previous work to show you the quality of our product along with your virtual mockups.

Design

We offer a variety of yarns to match your project needs. Our most popular item, our cotton sock, contains 75% Cotton, 21% Nylon and 4% Lycra.

Yes! Our in-house textile designers are a resource for you throughout the design process. We are more than happy to assist you with your design for no additional charge.

We ideally aim to have your custom designs ready in 2-3 business days, depending on capacity. Quick/same-day design turnaround is possible – just let us know so we can help you meet your deadline.

Yes, our templates are available HERE. Go wild! We do recommend that you use our design team as a resource, so that they can help you design something that will knit and wear well.

The short answer is yes, because it is a knitted product. However, our design team makes miracles happen on a daily basis. Send us over your assets and see what we can do – after all, it’s free!

We can custom dye yarn to match your brand colors, however it does add expense and time to production. We have developed a palette of over 50 colors of yarn that we keep in stock in our knitting facility, which may be viewed in our Sock Design Guide, that work perfectly for 99% of our clients. Just ask for samples from your Account Manager, and we will make sure we get you a match!

We can certainly accommodate orders that feature mismatched pairs. However, these orders have a minimum total quantity of 120 pairs. Since mismatched socks have 2 different designs, you have to meet our 60 pair minimum per design.

Yes! Our design team will provide you with a full deck of custom designs to fit your brand. Design, setup, and revisions are always free!

We will do our best to make your project happen, no matter what the requirements. Just contact our team with your specific requests at custom@sockclub.com.

Production

Our standard production timeline is 7 business days or fewer, plus your desired shipping option. Actual production estimate will be given when order has been approved. We can always make rush orders happen with no fees – just ask!

Most certainly! We do our best to meet any deadline and we never charge rush fees. Email us at custom@sockclub.com or call us at 512-981-6437 right away to make sure that we can get your order in right away!

Shipping

North Carolina, USA. The heart of textile manufacturing in America!

Yes! Please keep in mind that shipping costs are often higher due to international shipping, customs, VAT, or duty fees. These are calculated on a case-by-case basis. We are also NAFTA compliant.

Tracking details will be sent via email once your order has been shipped.

Pricing

Pricing of a custom project depends on the quantity you would like to order. Our minimum order is 60 pairs per design, per size. Please contact our Customer Success team for exact pricing.

Top wrap packaging/hang tag and shipping are not included in the cost of the sock. However, we do not charge setup fees and never charge for rush fees!

Please contact us for questions regarding special pricing.

No. We want to make you the coolest sock possible! The price of the sock is based on the quantity.

We accept payment in the form of credit card, ACH transfer, or check. Any invoices over $4,000 will have an additional 3% credit card processing fee. To pay this you will need to contact us at (512) 981-6437. To avoid this fee, you can mail a check or pay through ACH bank transfer.

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